Technical Support Advisor
Identifies, researches, troubleshoots and resolves technical problems that customers may encounter.
Communicates with customers, using the latest technology and web based tools, to provide advanced troubleshooting solutions, to resolve technical issues.
Identifies, researches, troubleshoots and resolves technical problems that customers may encounter.
Communicates with customers, using the latest technology and web based tools, to provide advanced troubleshooting solutions, to resolve technical issues.
Tracks and monitors the problem to ensure a timely resolution.
Identifes recurring problems and contribute ideas on ways to better solve these problems.
Should have excellent communications skills with a fluent command of one of the following languages: French, English, Greek, Italian, Spanish, Portuguese, and German.
Identifes recurring problems and contribute ideas on ways to better solve these problems.
Should have excellent communications skills with a fluent command of one of the following languages: French, English, Greek, Italian, Spanish, Portuguese, and German.
Customer Support Advisor
Handles customer inquiries, complaints and billing issues with the highest degree of courtesy and professionalism needed to resolve customer issues within one call.
Offers alternative solutions, where appropriate, with the objective of retaining customers.
Handles business transactions in connection with the activation of new customer accounts on a computer system.
Communicates with customers, using web based tools, and demonstrates the associated language proficiency.
Should have excellent communications skills with outstanding / native command of one of the following languages: French, English, Greek, Italian, Spanish, Portuguese, and German.
